This website has been created to provide a platform for the organizers of the 62nd International Astronautical Congress to communicate with Delegates, Exhibitors and Sponsors wishing to participate in this benchmark event.

We have tried to automate many of the functions related to participation including registration, hotel bookings, tour bookings and social event bookings and we have made online payments available as an option for those wishing to do so.

This Frequently Asked Questions is intended as a guide to "How to Use" this site.

If you cannot find what you are looking for here or if you require personal assistance for any reason please do not hesitate to contact us via the contact form on the site or using the contact details on the right of this screen.

Frequently Asked Questions
Q. Where do I find the latest news about this IAC?
Q. Where can I find programme information for this IAC?
Q. Where can I find information for Exhibitors and Sponsors?
Q. Should I "Create a User Account" on the web site?
Q. How do I create a User Account?
Q. What is a Basket?
Q. How can I see what is in my basket?
Q. Why do I see a Rand Amount when Registration is in Euro?
Q. How do I register to attend the Congress?
Q. How do I register an accompanying person?
Q. Can I register multiple delegates under one web site account?
Q. How do I bring an unregistered person to the Gala Dinner?
Q. How do I book my accommodation for the congress?
Q. How do I schedule a tour?
Q. How do I checkout?
Q. Is it possible to make a split payments. I want to pay for some items and for my company/organization to pay for others?
Q. Where can I find the Terms and Conditions that apply to each item?

 

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Answers
Q. Where do I find the latest news about this IAC?
A. In the news section on the top navigation bar.

Q. Where can I find programme information for this IAC?
A. In the programme section on the top navigation bar.

Q. Where can I find information for Exhibitors and Sponsors?
A. In the Exhibition and Sponsorships section on the top navigation bar.

Q. Should I "Create a User Account" on the web site?
A. You do not need to have an account to use this website BUT if you would like to register online or book accommodation or tours via this web site you will need to create a user account first.

Q. How do I create a User Account?
A. Click on the "Sign In" link on the top right of the website, select "Create new account"

Enter a username and your email address and click on Create new account

Your username and temporary password will be emailed to the email address that you provided. Either login with these or click on the once off link provided within the email to see your personal account page.

Please click "edit" and change your password before proceeding any further. Once this is done you can browse the site, add items to your basket and checkout at your convenience.

Q. What is a Basket?
A. For your convenience the site has been constructed using a "shopping basket".

This means that you can select items such as registration, hotel rooms, tours and social events and add them all to a "basket" before checking out and making a single payment or requesting a single invoice. Wherever you see "add to basket" you can add items to your basket.

When you have added an item to your basket you will be redirected to the "Your Basket" page. To continue shopping you can use the navigation or press the "Continue Shopping" link to return to the section you came from.

When you are ready you can proceed to the Checkout using the Checkout Button.

Q. How can I see what is in my basket?
A. Login with your user account. On the top right hand side you will see your BASKET summary with the number of items and Rand Total.

If you can click on the heading "Basket" you will see an abridged view of the items in your basket without leaving the page you are on.

If you click "View cart" you will see a new page with the detailed contents of your basket.

Q. Why do I see a Rand Amount when Registration is in Euro?
A. Registrations are in Euro as required by the IAF but all other costs are in Rands.

 

As we are only able to accept credit card payments in Rands  (due to South African Regulations) we have simplified the basket by converting all amounts to Rands.

If, however, you request to be invoiced and to pay by EFT; And you are not South African or the billing details you have provided are not South African; Then the total amount of your order will be converted to Euro and you will receive an invoice for this in Euros.

Q. How do I register to attend the Congress?
A. Go to the Registration section on the top navigation bar.

 

In the table of registration options you are able to view more information on each option by mousing over the registration type.

Select the registration type appropriate to the delegate being registered and click on Add to basket.

A Create Registrant form will appear where the unique details of the person being registered can be captured along with Social Event Options. These details can be different from the web site users details.

When finished please press "Save" at the bottom of the screen and this Registrant will be added to your basket.

Q. How do I register an accompanying person?
A. Go to the Registration section on the top navigation bar.

Each accompanying person must be matched with a registered delegate. If you have not yet registered a delegate please do so first.

In the table of registration options select Accompanying Person and add it to your basket.

A Create Registrant form will appear where the unique details of the person being registered can be captured along with Social Event Options. 

When finished please press "Save" at the bottom of the screen and this Registrant will be added to your basket.

Q. Can I register multiple delegates under one web site account?
A. Yes, add delegates from the Registration section one at a time as you will need to complete the delegate information for each one but they can all be managed in your user account.

Q. How do I bring an unregistered person to the Gala Dinner?
A. Yes, go to the Registration section and select "Gala Dinner Attendee" 

Q. How do I book my accommodation for the congress?
A. Select a hotel in the Accommodation section in the left hand navigation bar.

In Book Online you can search for hotel rooms with real time availability by check-in date or by the hotel name.

In Search All you can search for all the hotels on our database, including those that are on request only.

In Browse by Route you are able to see different areas and their hotels in relation to the Convention Centre by clicking on the various maps.

Once you have selected a hotel, with your dates and number of nights click Book Now to add it to your basket.

If there is no "Book Now" option then the hotel you are on cannot be added to your basket but you may request a quote from our Travel desk by clicking the "Travel Desk Enquiry" button. 

Q. How do I schedule a tour?
A. Click on the Tours section in the left hand navigation bar.

Select between Day Tours or Pre and Post Tours.

Browse the available tours, then click Add to basket on your chosen tour.

Q. How do I checkout?
A. Click on the Checkout button in Your Basket or on the Basket summary on the right of the page.

Review the contents of your order and complete the billing details.

Please note that if the billing details are for any country other than South Africa you will have the option of requesting a Euro invoice and paying the Euro equivalent of your order.

If the billing details are in South Africa you will be able to request a Rand invoice.

If you choose to pay by credit card you will be debited for the full amount of your order + a 5% handling fee and in Rands.

When you are finished entering the billing details please proceed by pressing the Review Order button where you will be able to confirm all the order and billing details before submitting your order.

Please make sure you are familiar with the Terms and Conditions before completing any orders.

Q. Is it possible to make a split payments. I want to pay for some items and for my company/organization to pay for others?
A. Yes, but you will need to create separate orders for each and provide the applicable billing and payment details for each order.

To do this add the items you will be paying for to a basket, check this basket out using your details and this will empty your basket and create an order that can be managed in your user account.

Now add the items that your company or organization will be paying for to the basket and checkout using the company/organizations billing details.

You will then have 2 orders in your user account and these can be managed separately. 

There is no limit to the number of orders you may have.

Q. Where can I find the Terms and Conditions that apply to each item?
A. We have summarized these into a single page that can be found in the Terms and Conditions section on the left hand navigation bar.